We provide comprehensive support from pre-sale to after-sale
Our company is dedicated to a customer service philosophy centered around “serving our customers’ needs and achieving satisfaction as our ultimate goal.” We embody the spirit of “enthusiasm before sales, dedication during sales, and reliability after sales” throughout our entire sales network. We strive for professionalism and excellence in our pursuit of establishing the Hengxing brand and ensuring customer satisfaction.
Pre-sales Service:
With a wide range of products, we can offer customers both standalone machines and complete processing plants. Our experts provide efficient, reliable solutions tailored to customers’ requests and budgets. Before placing an order, customers have the opportunity to visit Hengxing’s operational machines or complete plants on-site.
To facilitate visits for first-time guests to China, we offer complimentary visitor-friendly services, including invitation letter preparation, hotel reservations, airport pick-up, in-city transportation, and sightseeing guidance.
After-sales Service:
Our experienced technicians provide guidance via phone and online support. Additionally, we dispatch one or more engineers to the quarry site to assist with plant installations. We also provide essential training for local workers on daily machine maintenance.
Don’t hesitate to contact us ANY TIME
We encourage you to reach out to us at any time for questions, support, or inquiries. Our dedicated team is always available to assist you with your needs, ensuring that you receive timely and effective solutions whenever you require them.
